Ford is helping its loyal customers benefit from new, industry-exclusive FordPass Rewards program that offers complimentary vehicle maintenance when members purchase or lease a new Ford vehicle; in addition, customers earn points on service spending at Ford dealerships FordPass Rewards provides the most comprehensive loyalty rewards program in the industry.
The company’s new customer contact center is dedicated to assisting truck owners nationwide opens next week in Houston, bringing more than 500 jobs to the community; is the model for Ford call centers globally
Ford is piloting mobile service, which brings vehicle maintenance and light service to customers at home or work
Ford is partnering with Amazon to bring its Key by Amazon In-Car delivery service to eligible Ford and Lincoln vehicles. Through In-Car delivery, eligible Ford and Lincoln owners now can have their Amazon Prime packages delivered to their vehicles. It’s a convenient, secure way to ensure your packages are delivered directly to you when you are out for the day, anticipating bad weather or wondering if your package is safe.
Buyers receive notifications throughout the delivery process, including a head’s up right before delivery takes place and a confirmation that delivery is complete and the car has been securely locked. And for added peace of mind, the delivery driver verifies that the vehicle has been successfully relocked before proceeding with the next delivery. The buyer is always in control, so if there is a change the day delivery, access to the parked. Delivery will be made to the building where the car is parked or reschedule the delivery to the following day.
Ford is also working with several different on-demand car wash services through FordPass and Lincoln Way, to give people the option to purchase eco-friendly car washes from Spiffy, RUB A DUB and Sparkl wherever these services are available.