The study found that 61% of truckers use mobile technology to accomplish their daily tasks. In fact, over three out of five truckers (61%) agreed that the internet-connected trucks have led to an immediate, positive ROI – which is solely unique to this industry. The company surveyed truckers and determined the following benefits from mobile technology:
- Increased Productivity: 85% completed tasks more efficiently.
- Improved Problem-Solving: 83% solved more problems than ever before.
- Higher Customer Satisfaction: 73% reported higher customer satisfaction since their company included mobile technology.
In addition, two out of three truckers (66%) agreed that mobile technology has given them an advantage over their competitors. Furthermore, approximately 62% of the surveyed truckers labelled themselves tech-savvy as the industry continues to incorporate new technology.
In partnership with Verizon Telematics, KRC Research surveyed service professionals across five industries (heating, ventilation and air conditioning; construction; landscaping; plumbing and trucking/delivery) with the following results:
- 70 percent of service professionals recognize that technology adoption needs to be a top priority in order to ensure future business success.
- 78 percent of service professionals who utilize mobile technology, which includes work applications or software available on a phone, tablet or laptop, reported an increase in customer satisfaction
- 69 percent said that sales have grown as a result of mobile technology use
Some of the most common issues consumers encounter when working with service professionals include unexpected costs (34 percent), projects taking longer than planned (31 percent), quality of work (26 percent) and late arrivals or missed appointments (25 percent).