CSAA Insurance Group, a AAA insurer, and Owlcam today announced a partnership using Owlcam’s industry-leading video security and safety service to improve the claims experience for customers. Through this partnership, CSAA Insurance Group is the first major U.S. property and casualty insurer to leverage Owlcam’s pioneering Video First Notice of Loss (vFNOL) feature, giving customers the option to report and open an insurance claim directly from the Owlcam mobile application.
Leveraging Owlcam’s 4G LTE service, HD cameras and artificial intelligence (AI), CSAA Insurance Group customers can use Owlcam’s real-time video upload capabilities to easily report incidents such as crashes and break-ins to help expedite claims. In keeping with Owlcam’s privacy-first approach, the customer has full control over whether to submit to CSAA Insurance Group – no data is shared without explicit consent.
“Owlcam has revolutionized automotive security with real-time video over 4G LTE. We see our video helping people every day. You can see hundreds of examples on our website. Helping those drivers plug straight into CSAA Insurance Group is just one way to make these sadly unavoidable events something that drivers can do something about. We’re proud to be working with CSAA Insurance Group to make that moment of truth better both for them and their customers,” said Andy Hodge, CEO, Owlcam.
“CSAA Insurance Group is excited to partner with Owlcam to be able to offer an innovative new service that will provide value to AAA Members with a seamless customer experience in documenting and reporting a claim,” said Cal Hankins, vice president of claims, CSAA Insurance Group. “Video is a powerful tool in the claims process, and we are proud to be able to integrate Owlcam’s technology to transform the way members manage their risks and deal with life’s uncertainties.”
When a crash or break-in is detected in a car with an equipped Owlcam, a video clip is instantly sent to the driver’s phone. Within the Owlcam App, customers can live view footage captured by the camera to see what is happening in real time from anywhere. The video proof can immediately be shared with insurance companies as well as police arriving on the scene.