Customers More Satisfied with Service with Dealers Capturing Early Services
As the coronavirus crisis continues to interrupt global supply chains, auto dealers are bracing for parts shortages that could undermine hard-fought gains made in customer satisfaction over the past few years. According to the J.D. Power 2020 Customer Service Index (CSI) Study,SM released today, overall satisfaction increases to 837 (on a 1,000-point scale), marking the … Read more