The Mercedes-Benz’ new intelligent multimedia system MBUX – Mercedes-Benz User Experience will enter series production in 2018 in the new A-Class. New services from Mercedes me will also be available. The new user experience was designed by HARMAN and makes the CASE for mutiple levels of intelligent mobility. HARMAN received a supplier award from Daimler for the design.

The name MBUX for the new infotainment system uses artificial intelligence. MBUX can be individualized and adapts to suit the user. It thus creates an emotional connection between the vehicle, driver and passengers. At the same time updates “over the air” are possible. It also heralds a new era at Mercedes me Connectivity.

Its further strengths include the high-resolution Widescreen Cockpit with touchscreen operation, navigation display with augmented reality technology plus intelligent voice control with natural speech recognition, which is activated with the keyword “Hey Mercedes”.

Intelligent systems such as MBUX are also the basis of all four strategical CASE fields. CASE – these letters will shape the future of mobility. They stand for the fields of networking (Connected), autonomous driving (Autonomous), flexible use (Shared & Services) and electric drive systems (Electric). The four CASE fields are an integral part of the corporate strategy.

Voice control: “Hey Mercedes” obeys every command

Conventional voice control systems in cars call for certain fixed commands from their users. Thanks to natural speech recognition, MBUX’s LINGUATRONIC, on the other hand, obeys virtually every command, recognizes and understands nearly all sentences from the fields of infotainment and vehicle operation. For example, “Will the sun be shining tomorrow in Miami? ” is now as easily understood as “Do I need sunglasses tomorrow in Miami? “.

The intelligent language assistance is activated either via a button on the steering wheel or with the keyphrase “Hey Mercedes”. It’s not the human who has to adapt to the machine, but the other way round. Indirect speech is also recognized, for instance the user can say “I am cold” instead of the clear command “Temperature to 24 °C/ 75 °F” in order to operate the climate control.

The voice control is also capable of learning. On the one hand it attunes to the user and her voice and also better understands non-native speakers; on the other hand the software models on the server learn new buzzwords or changing use of language with time. The system also no longer answers stereotypically, but varies in the dialogue output too.

The fundamental way the language assistant operates: the voice entries are freed from background noises, compressed and transmitted. Both the computer in the vehicle and the server evaluate the data and send a reply. The system decides which reply is the most likely, then within a few seconds the reply/reaction follows. This means that in contrast to many other assistants, the language assistant also answers even when there is no online connection.

Wide Screen Cockpit

Design: Intuitive operating system for more safety and comfort MBUX is a revolution of the User Experience in the car. Emotively appealing showcasing features underline the comprehensibility of the control structure and thrill through brilliant 3D maximum-resolution graphics which are rendered, i.e. calculated and displayed, in real time.

The operating system on the free-standing Widescreen Cockpit comprises three levels with increasing information density:

On the first level you find what is known as the Homescreen. This is where, alongside the freely selectable main applications (e.g. telephone, navigation and radio), the most important information (such as arrival time, song currently being played etc.) is displayed.

The next level – the Basescreen – with the display and controls for one main application respectively, such as Media and Navigation, is only one step away. The most important information and control options respectively are attractively presented at this level. Important functions such as destination or music search are grouped at the bottom edge of the screen.

For seldom-used information and settings there is the Submenu on the final level.

Operation is horizontal and makes optimum use of the widescreen format of the display. As on a stage a space is created which not only sets standards visually, but also supports navigation between the individual information levels.

The fully digital instrument cluster can be configured virtually entirely according to personal preferences. As an alternative to the classic speed display in the left-hand tube, displays such as Analog Clock, From Start, From Reset, Range or Information on the current radio station / media title can be placed there. In the right-hand tube, in addition to the rev counter, an assistance graphic, the current consumption, the ECO display or a navigation map can also be displayed.

In Fullscreen Mode the entire area of the instrument cluster is used for displaying Assistance, Journey or Navigation:

Behind the MBUX design is the holistic approach that aims to make operating the vehicle, which is becoming even more complex, as user-friendly as possible and at the same time enjoyable. The merging of the real and virtual worlds opens up new dimensions in the areas of comfort, safety and modern luxury.

MBUX enables the user to operate vehicle functions playfully and intuitively: High-quality, animated 3D renderings of the car are shown on-screen and can be rotated and zoomed in real time. The settings can be changed by simply touching the 3D car model with a finger. There is no more scrolling through long menus. The effect of the changed settings is visualized directly, and is  thus self-explanatory. This is facilitated by the use of a particularly powerful Nvidia graphics chip of the latest generation, the kind previously only used in games consoles.

The development and coordination of the overall User Experience is managed by the Development Center in Sindelfingen. This includes linking all hubs distributed around the world so that they can make their own specific contribution. Mercedes-Benz designers are thus also shaping the digital revolution where the heart of the digital world beats – in Silicon Valley.

Programmers, engineers and designers work hand in hand at the Advanced Design Studio in Sunnyvale, with the free interdisciplinary flow of ideas. The MBUX software was developed and programmed in-house. Also involved were China (Beijing), Japan, Korea, India (Bangalore) and others.

Holistic touch-control system: three control options

Alongside the intelligent voice assistance the MBUX operating concept includes a touchscreen. The new A-Class is the first Mercedes ever to have a touch-sensitive screen.

The new touchscreen is part of the comprehensive touch-control concept – a triad consisting of the touchscreen, touchpad and Touch-Control Buttons. With the touchpad on the center console the information in the media display can be changed intuitively as on a smartphone. The contents can simply be enlarged or moved, and in particular the navigation map can be zoomed in and out, via gestures with several fingers. A haptic feedback accompanies every input. The touchpad also recognizes handwriting. This means that addresses or telephone numbers can be input conveniently.

The Touch-Control Buttons in the steering wheel facilitate operation of the infotainment (right-hand button) and the instrument cluster, as well as the head-up display (left-hand button) via finger-swiping movements, without the driver’s hands needing to leave the steering wheel.

Mercedes me: new services, easy operation

New and improved Mercedes me connect services are being launched with the new infotainment generation MBUX. These include, among others, navigation functions based on Car-to-X communication (information on road conditions such as slippery roads or snow or approaching emergency vehicles is shown on the map) and vehicle locating, which makes finding a parked vehicle easier, as well as a message in case something has bumped into the parked vehicle or it has been towed away. The Mercedes me App sends a reminder to leave on time so as to arrive at the next appointment punctually, taking traffic conditions into account.

The Mercedes me App collection can be placed as an icon on the screen in a user-friendly way, and can be freely sorted on the homepage like all other main applications. In addition, online content such as current prices at filling stations or the availability of parking spaces at car parks are displayed in MBUX. Online updating is a simple way of allowing new content to be made available in MBUX.

Smartwatch: practical “door-to-door” navigation

The driver can also access MBUX functions via smartwatch. At CES 2018, Mercedes-Benz is showing the integration of smartwatches with the popular operating system Android Wear 2.0 via the Mercedes me Bluetooth® link. “Send2Car” is one of the functions. This can be used to send addresses or   Points of Interest (POI) directly from the smartwatch into the vehicle. The Parked Vehicle Locator service shows the car’s location within a radius of 1 mile. “First and Last Mile” directs the driver to the parked vehicle/from the vehicle to the final destination, for example in a pedestrian zone. The functions are also available for iOS.

Characteristic of MBUX with the smartwatch integration is the modern graphic style and the intuitive operation, which is possible via voice control on request. The intelligent system also makes suggestions, based on the user habits. Anyone who drives to the office at a certain time in the mornings will, for example, automatically receive the address of their place of work as the navigation destination as a suggestion on the smartwatch at the time in question on a working day.

Customers also expect seamless and intelligent interaction between devices in the Internet of Things (IoT) that are connected to their Mercedes-Benz vehicles and MBUX. These include voice-activated personal assistants supported by artificial intelligence (AI). Customer are given personal support by connecting these very useful services with Mercedes-Benz vehicles. Both Google Assistant with Google Home and Amazon Alexa can be used with all Mercedes-Benz models in the USA, Great Britain and Germany produced in 2016 and 2017.

Individualization: the car is becoming part of me

Using “prediction features ,” MBUX anticipates what the user would like next. For instance, anyone who often telephones their mother on Tuesdays during the journey home will receive her telephone number as a suggestion on the display on this day of the week. Anyone who regularly switches over to a radio station with news at a certain time also receives this as a suggestion. And if the navigation system detects a route frequently driven, navigation to this destination is started in the background. For example, MBUX suggests the gym on the navigation screen, and the driver then only needs to confirm, and all the information on the route, such as congestion warnings, is already to hand.

Artificial intelligence thus gradually turns the car into a personal assistant for the driver.

The customer also has the opportunity to choose from three display styles: alongside Classic and Sport, the Understated style is also offered as a special feature – all displays are reduced to what is absolutely essential here.

The driver can also individually configure the information shown, create different moods with the extended ambience lighting with 64 colors and ten color worlds, and add many individual settings – from the suspension and the climate control to the exterior lighting.

All settings (e.g. seating position, ambient lighting, favorite radio station, orientation of the navigation map right through to personal predictions) can be saved in a profile. If two drivers share a car, each can call up his/her favorite setting easily.

Augmented reality: navigation with information on the video image

But the hard-disc navigation integrated into MBUX on the basis of HERE map data does not just predict destinations in advance, suggest interesting places (POI – Points of Interest) or navigate to the next filling station. it also functions as onboard navigation when there is no online connection.

Map display supplemented by Augmented Reality is a completely new feature. A video image of the surroundings taken with the aid of the front camera is augmented with helpful navigation information, for example arrows or house numbers are automatically superimposed directly onto the touchscreen image. This makes it easier for the driver to search for a certain house number, for example, or to find the correct road for turning off.

About CASE:
CASE – these letters will shape the future of mobility. They stand for the fields of networking (Connected), autonomous driving (Autonomous), flexible use (Shared & Services) and electric powertrains (Electric). The four CASE fields are an integral part of the corporate strategy of Daimler AG. The aim is to shape intuitive mobility for our customers through intelligent dovetailing of the CASE topics.

Mercedes-Benz Cars already plays a leading role in all four areas today. For example, all activities in the area of connectivity are focused on the digital brand Mercedes me, which gives customers access to an extensive  and personalised range of services by app, website or straight from their car.

On the road to autonomous driving, Mercedes-Benz has for years been a key driver of development and has repeatedly set the benchmark. To this end, the Mercedes engineers use what is known as sensor fusion. The data from different sensors, such as cameras, ultrasound and radar, are intelligently combined and analysed. With the smart vision EQ fortwo, the smart brand also demonstrates how driving without a steering wheel could look in the future of car sharing.
The inventor of the car already plays a leading role in the field of ‘Sharing & Services’. The mobility services used by over 14.5 million people range from free-floating car sharing (car2go) and private peer-to-peer car sharing (Croove), through ride-hailing (mytaxi) to the mobility platform (moovel).

Mercedes-Benz pursues a holistic approach in powertrain electrification, and develops the EQ brand with a family of vehicles and an all-encompassing ecosystem, which, in addition to the vehicle itself, also comprises   a comprehensive range of products related to electric mobility. This extends from intelligent services and energy storage units for private and commercial customers  to  charging  technologies  and sustainable recycling. On the  road to emission-free  driving, Daimler is systematically pursuing  a three-pronged  powertrain strategy to be able to realise maximum environmental compatibility across  all  vehicle  classes (incl. commercial vehicles, vans) – with an intelligent mix of state-of-the-art internal combustion engines and partial electrification through 48-volt technology, tailor-made EQ Power plug-in hybrids and electric vehicles with battery or fuel cell powertrains.

2018 will also bring new Mercedes me connect services with the MBUX – Mercedes-Benz User Experience multimedia system. They are integrated into the MBUX display in the vehicle via the Mercedes me tiles: This means that the customer can link his car with his Mercedes me account via a QR code and can check the status of his Mercedes me connect services, all    while sitting in his Mercedes. The most important functions of Mercedes me connect:

  • Mercedes-Benz emergency call system
    • Standard Services
    • Maintenance Management
    • Accident Recovery
    • Breakdown Management
    • Telediagnosis
    • Remote vehicle diagnostics
    • Further services:
        • Vehicle Setup1:Theft notification and parking damage detection: sends a message if the parked vehicle is damaged or moved.
        • Remote Retrieval of Vehicle Status: f. i. online check of mileage, tyre pressure and tank content
        • Remote eDoor Locking and Unlocking with smartphone or PC via the Mercedes me App
        • Support for environmentally aware driving (Eco Homepage) documents e.g. consumption data
    • Vehicle monitoring1:
        • Geographical Vehicle Monitoring: checks if the vehicle is leaving/driving into a previously defined area. This documents whether authorized users drive on routes not permitted, so, for example, a joy ride taken by a valet parking employee
        • Parked Vehicle Locator: makes it easier to find the parked vehicle
        • Vehicle Tracker: determines the position via the internet, during the journey too.
      • Mercedes me connect navigation services1:
        • Live Traffic Information
        • Online Map Update
        • Local Search, e.g. for a restaurant
        • Weather information
        • Parking information
        • Prices at filling stations
        • Display of electric charging stations
        • Download of interesting destinations (POI)
        • Send2Car: send destination/POI to the vehicle for navigation
        • Intelligent route guidance
        • On Street Parking: available parking spaces on public roads with a prediction of the likelihood of availability
      • Mercedes me connect Concierge Service1: personal assistant provides support in the local search for restaurants or hotels and much more.
      • Digital Vehicle Key on the Smartphone1: opening, locking and starting of the vehicle with the smartphone via Near Field Communication (NFC).
        • As a supplement to the Digital Vehicle Key on the Smartphone there is also the Digital Vehicle Key Sticker with NFC technology.


The new infotainment generation MBUX – Mercedes-Benz User Experience is significantly more powerful and offers a series of new services and opportunities for interaction. All information is also very attractively displayed. Here are the key data.

        • Displays
          • Cockpit in three versions (figures apply to instrument cluster/touchscreen respectively):
            • with two 7-inch displays
            • with one 7 and one 10.25-inch display
            • with two 10.25-inch displays and a resolution of up to 1920 x 720 pixels (200 dpi)
          • Touchscreen: capacitive sensors
          • Touch-Control Buttons: capacitive sensors
          • Touchpad: capacitive sensors and haptic feedback
          • Head-up display: brightness up to 12,000 cd/m²
        • Hardware/computer
          • Basic graphics chip: NVIDIA Reilly PX (Headunit Mid/Entry)
          • Top graphics chip: NVIDIA Parker 128 (Headunit High)
          • RAM: 8GB DDR4 RAM
          • CPU: 6 Core, 2 Denver and 4xA57
          • GPU: 128 – 256 CUDA Cores
          • Performance: 59,300 DMIPS, 500GFLOPS
          • Operating system: Linux
          • Bus systems: user-interface CAN, MOST, CAN
          • Communications module: HERMES LTE
        • Software
          • Data source for navigation map: HERE
          • Data source for voice control: Nuance
          • Data source for weather: Foreca, Autonavi
          • Data source for POI: HERE
        • Interfaces
          • USB: USB 2.0 and USB 1.1 as well as Type C for quicker charging
          • Bluetooth®
          • Near Field Communication (NFC)
          • Vehicle data
          • Front camera
          • To “anti-theft alarm system (ATA) ” sensors
        • Integration of mobile devices
          • Smartwatch: watchOS and Android Wear 2.0.
          • Smartphone: Apple CarPlay, Google Android Auto, Baidu CarLife (China)


The interior design of the new A-Class:Modern luxury reinterpreted

Modern luxury redefined

The interior of the A-Class is a completely new departure, and revolutionizes the compact class from the inside with a new feeling of spaciousness. The unique architecture is particularly marked by the avant- garde design of the dashboard. There is much a more generous amount of interior space.

This year, the new A-Class as a harbinger of the new compact car generation  will replace a bestseller that has decisively contributed to  a  more  youthful brand image for Mercedes-Benz: the average age of European drivers of this most progressive compact class model is now 13 years lower than for the preceding series. And now the revolution is set to continue: the coming A-Class completely redefines Modern Luxury in the interior. At the same time it has considerably more utility value, making it as youthful as ever but as grown-up   as never before.

“The new A-Class embodies the next stage in our design philosophy of sensual clarity, and has the potential to usher in a new design era”, says Gorden Wagener, Chief Design Officer Daimler AG. “The interior presents modern luxury at a level previously unattainable in this class, and transports the user interface into the digital age.”

The interior architecture and the control & display systems of the new A-Class are a USP in this segment. The dashboard is divided into two three- dimensional, horizontal sections: the lower section is visually separated from the main body of the dashboard by a “trench”, and it appears to float in front of the dashboard. The optional ambience lighting enhances this effect, accentuating the free-floating impression of the substructure.

The widescreen cockpit is completely free-standing, and for the first time there are absolutely no cockpit cowls above the instruments. The sporty air vents in a turbine-look are another highlight.

The A-Class also takes its lead from the luxury Mercedes-Benz models where many other details are concerned. The multifunction steering wheel comes from the S-Class, for example. The front seats likewise have comfort features available from higher segments, including seat climate control, massage function and multicontour seat. The trim elements have a “wrap-around” design, and the choice of materials (e.g. open-pore wood) underscores the progressive, high-quality positioning.

MBUX Created by HARMAN

As a long-standing strategic development partner and tier one supplier for Daimler, HARMAN is helping the automaker accomplish this by redefining the modern compact car class with luxury driving experiences – chiefly the first-ever use of augmented reality navigation. Debuting in the next generation Mercedes-Benz A-Class as a part of the Mercedes-Benz User Experience (MBUX), the system combines Daimler and HARMAN technology to provide turn-by-turn directions with AR visuals to transport the navigation user interface into the digital age.

HARMAN created the Augmented Reality (AR) Navigation onboard MBUX, which blends turn-by-turn directions with AR visuals to transport the navigation user interface into the digital age. As automated driving features continue to become more ubiquitous, the augmented reality features can more clearly and intuitively communicate actions to help drivers feel more comfortable as they transition between active driving and autonomous states.

“With MBUX, we have created a completely new user experience for our customers. Intuitive and intelligent. This type of digital innovation will become even more important in the future. Therefore, we need a strong partner to do this,” said Ola Källenius, Member of the Board of Management of Daimler AG for Group Development and Mercedes-Benz Cars Development, as he handed over the special award to HARMAN.

The new system also helps OEMs prepare for Level 3, 4 and 5 autonomous vehicles. It’s an important first step in the journey toward increased safety and driver-assistance features and helps by both providing a unique visualization for navigation, and by communicating vehicle autonomy to occupants. This will also help former self-drivers ease into their transition as passengers when getting behind the wheel of an autonomous car.

In a self-driving situation, the feature would eliminate the abstract map all together to show occupants what the car is about to do next: for example, make a turn, accelerate, brake, switch lanes, or merge. This intuitive and holistic navigation experience would be shown in real-life context,  giving passengers a feeling of control despite the vehicle’s autonomous capabilities. By communicating these actions to occupants through intuitive visualizations, an entire generation of drivers can more comfortably transform into passengers through a better understanding of surrounding traffic and environmental conditions. These features aren’t exclusive to fully-autonomous technology either – the augmented reality technology can also help drivers experience contextual mapping and additional functionality enabled through advanced driver assistance systems (ADAS) such as lane-departure warning, blind spot monitoring and automated cruise control.

Spearheaded by Daimler, hundreds of HARMAN employees worldwide contributed to this project, which has been years in the making and one of the more challenging projects for everyone involved. However, the countless hours and epic manpower needed to bring MBUX to market was worth it so a whole new demographic of motorist can experience a new era of connectivity and in-vehicle technology.