Happiness Guarantee of Free In-Car GM & Volvo Delivery by Amazon Key with Prime

The key to better package delivery is to be able to lock and unlock the package in some place. One of the safest places to keep things is in a car and when it is a connected car it is easy to lock and unlock with through an app. Amazon announced Amazon Key In-Car Deliver to compatible GM and Volvo vehicles. The service is only available for Amazon Prime Members Try Amazon Prime 30-Day Free Trial.

In-car delivery is available at no extra cost for Prime members and is available in 37 cities and surrounding areas across the U.S. with more cities rolling out over time. Delivery is available on tens of millions of items sold on Amazon.com and works with Same Day, Two-Day and Standard Shipping.

Amazon Key In-Car Delivery supports most 2015 model year or newer Chevrolet, Buick, GMC, Cadillac, and Volvo vehicles with an active connected car service plan such as OnStar or Volvo On Call. Amazon Key In-Car Delivery is exclusively for Prime members in select cities and surrounding areas.

To get started, customers download the Amazon Key App and then link their Amazon account with their connected car service account. Once setup is complete and the delivery location has been registered, customers can shop on Amazon.com and select the “In-Car” delivery option at checkout.

On delivery day, Amazon Prime members park their connected vehicle within two blocks of the delivery address in a publicly accessible area. Subscribers receive a notification in the morning with a 4-hour delivery window, and an “Arriving Now” notification when the delivery driver is headed to the vehicle. When the delivery driver arrives—before the car is unlocked—Amazon verifies that an authorized driver is at the right location with the right package, through an encrypted authentication process. No special codes or keys are given to the driver. The driver will then place the package inside the vehicle and request to relock it. Amazons lets subscribers know when the vehicle is relocked, and subscribers get a final notification confirming the delivery is complete.

The delivery driver will first attempt to place the package in the vehicle’s trunk. If the package cannot fit due to size, space availability or vehicle model, it will be placed in the vehicle’s cabin.Try Amazon Prime 30-Day Free Trial.

If the car can not be located, the package will be delivered to the customer’s second delivery place option.

“Simplifying the customer experience is central to Volvo’s digital vision. Receiving a package securely and reliably in your car, without you having to be there, is something we think many people will appreciate. This mix of car and commerce is starting the next wave of innovation, and we intend to be at the forefront,” said Atif Rafiq, Chief Digital Officer at Volvo Cars.

The in-car delivery service is easy and convenient. Customers download the Amazon Key App and link their Amazon account with their Volvo On Call account. Once setup is complete and a delivery location is registered, customers can shop on Amazon.com and select the “In-Car” delivery option at checkout.

“We’re excited to partner with Volvo Cars to bring Amazon Key in-car delivery to our customers across the US. Starting today, Prime members can order tens of millions of items sold on Amazon.com and have them delivered to their car, at no extra cost,” said Peter Larsen, Vice President of Delivery Technology, Amazon. “With Amazon Key In-Car, we’re fuelling another convenient and secure way to get packages to our customers – and we know our customers are going to love it.”

“We have offered in-car delivery in Europe since 2015 through programs in the Nordics and Switzerland, and we believe that receiving packages should be as easy and convenient as ordering them online,” said Anders Tylman-Mikiewicz, Vice President of Consumer Connectivity Services at Volvo Cars.

In addition to enabling in-car delivery, Amazon Key is a smart entry solution that offers customers keyless entry, remote lock and unlock, and guest access, as well as the option to have packages delivered inside the home.

Volvo also offers its digital key technology for car-sharing in selected markets, enabled via Volvo On Call. The platform allows Volvo XC40 owners to easily share their car with family and friends without having to hand over a physical key.

Happiness Guarantee

Amazon guarantees the delivery . If any Amazon Key delivery was not completed to satisfy customers or the product or property was damaged as a direct result of the delivery, Amazon work with you to correct the problem.To file a Happiness Guarantee claim, please contact Amazon through the Amazon Key App. After collecting basic contact information and the required documentation of the problem, The Amazon support team will work quickly to resolve the case.

Happiness Guarantee Conditions

You can file a claim for an Amazon Key delivery when all of the following apply:

  • The delivery was not completed to your satisfaction, or your product or property was damaged as a direct result of the Amazon Key delivery; and
  • The delivery was completed within the last 30 days.

For all claims, photographs, videos, documents or other proof of may be required.