Car makers are not listening to what people want in voice recognition systems reported Kristin Kolodge, JD Power’s executive director of driver interaction.
JD Power studies in the United States have shown that voice recognition is the most common type of problem voiced by car owners.
As much as one-third of infotainment system glitches were due to voice recognition, Kolodge said during a presentation at the 2014 Management Briefing Seminars.