Verizon Connect and Glympse, the pioneer of real-time location technology, have partnered to provide a richer, more data-driven mobile app experience. The new partnership will enable Verizon Connect mobile workforce platform to deliver key information about a service technician or delivery driver—including multi-channel notifications and an immersive web or mobile-based multiphase experience journey that includes the live location and estimated time of arrival (ETA) of the technician or the driver.
As part of this enhanced digital customer experience, customers receive a unique link via SMS text, email or mobile app notifications, allowing them to view the latest service timing information, including the ability to reschedule their appointment. Further, once the service professional is en route to that appointment, the customer will be able to see their location on a live map, including ETA, so they know to the minute when they will arrive for the service appointment.
Verizon Connect customers will be able to provide their customers key information regarding the location, arrival time and job information for a particular work request or routine specialist visit, along with adding a service rating and ability to leave feedback, enabling a near real-time performance indicator.
“Verizon Connect is a leader in connecting businesses to their vehicles, equipment and mobile workers,” said Mark Wallin, vice president of product management at Verizon Connect. “Now, we are excited to offer a solution that will help connect businesses more closely to their customers, giving them the ability to access near real-time information about their service and the location of their service professional.”
“By partnering with Verizon Connect we are able to help improve communication and visibility for end customers by putting key information–such as location of their technician or driver, ETA, and much more at their fingertips, resulting in a more satisfying and immersive experience,” said Chris Ruff, CEO and president at Glympse.
The Verizon Connect customer engagement solution by Glympse will be available for new and existing customers in the spring of 2019.