At AUTO Connected Car News and Wireless and Mobile News, we frequently read through support forums to see what is going on with new devices. From Apple Forums we were able to see issues with GM vehicles with iOS 9.2.1 and Bluetooth. Getting through the clutter of forums can be tedious with months of comments from users, however there is enough room for Android phone users to write out their problems. Google’s way to trim down tech support is to send Android Auto users to Twitter.
Update 7/18/2017 We have published a new article that offers several solutions to Android Auto problems and lists known issues Android Auto glitches and fixes for cars. Please post comments on the new page after reading the new solutions.
Because Twitter is very limited. We have collected some of the tips we found about getting Android Auto working properly from users and our own contacts.
Before using Android Auto, first find out if your Android Phone is compatible with Android Auto. Go to g.co/AutoCheck on your phone to see if it’s compatible with Android Auto. There used to be a list of compatible phones, which Android doesn’t show any more. The phone has to be running Android 5.0 (Lollipop) or Marshmallow. There were reports of different models having problems with Android Auto earlier. Android Auto is only available in Australia, the UK and United States. Android Auto warns that not all USB cables will work with all cars. If you’re having trouble connecting to Android Auto try using a USB C cable.
Here are some Android Auto issues some of which seem to have been fixed while others linger in limbo:
- Pioneer 4100NEX Voice Commands seem to work but there is no response until the user unlocks the his Nexus 6P.
- Google Now Voice gets stuck every now and then. you hear the beep and then “if you just said something.
- There have been LG problems with Volkswagen Golf/GTI/Sportwagen, cars connecting the LG G4/G3 v10 and Android Auto with MIB 2. The LG phones continually disconnected from the car audio system for about a month. It appears the update to Android Marshmallow corrected the problems. Fixes that seem to work in the meantime, involved various ways connecting and disconnecting the LG Phones.
- HTC One E9 Plus running Android 5.0.2 won’t connect to Android Auto receiver while HTC M8 does.
If you are having problems with Android Auto please let us know in the comments below with the make, model and year of your vehicle and the model of your Android phone and Android OS version. We also welcome any solutions you have found worked with your car.
The mainstream cars that currently have Android Auto are the Hyundai Sonata, VW MB-II systems and some new model GM cars.
It appears that some people have received help contacting their local Hyundai, VW or GM dealers. After we looked at Twitter it seems that Android Auto support asks owner to try a new cable and reboot their Android phones, often. Then they refer the owner back to automaker.
GM customers can also call the GM infotainment call center located in the U.S. with trained experts in GM in-vehicle technology. Chevrolet, Buick and GMC customers should call 1.855.4.SUPPORT and Cadillac customers can call 1.855.4.CUE.NOW.
There has been a lot of confusion about Android Auto on hybrid Sonatas, our readers have asked for assistance and we discussed the matter with Hyundai reps. CarPlay is not available yet for 2015 Hyundai Sonatas with navigation there is a compatibility problem with the navigation system.
— PeterYellowframe (@Peter9YF) February 8, 2016
Android posted a notice that the way to get help is to Tweet something @Android using #androidautohelp for customer support Monday – Friday 8am – 5pm PT.