Intelligent Assistant Voice Tech coming from Nuance & HERE

nuance2Nuance is working with HERE for voice recognition for maps and Points of Interest(POI) data.

Voice recognition has two layers one recognizes human voice and the actual words said for driver commands, and the other layer that validates the command against what the system expects.

“By leveraging HERE data, we are able to further ensure that the driver receives the most accurate, relevant content available,” said Arnd Weil, senior vice president and general manager of ‎Nuance Automotive.

However the system has to understand the words used in context.

“If you wanted to visit the Hotel California, you could simply say ‘navigate to the Hotel California’ and the device will know that you want to access maps, rather than music by The Eagles,” says Arnd. “If there is confusion, the system will be smart enough to ask questions to resolve the issue.”

This takes an enormous amount of work at the back-end, though the availability and intelligent use of spatial and contextual information will make a real difference to the user experience.

Nuance will be using the data to further enhance the Nuance Automotive Assistant with the aim of providing a system that allows the user to issue simpler instructions, with a more effective response.

Nuance embedded and cloud based speech technology is deploye in the new BMW Group 7 Series. Deeply integrated, Nuance’s voice capabilities enable quick and easy access to apps and services, such as navigation, music, message dictation, the calendar, weather, social media and more through a conversational voice interface – minimizing visual and manual distraction.

A system that intelligently learns what you need and how to offer it, without prompting, is the goal for this relationship.