The Lincoln Motor Company complements its line of elegant vehicles with an exceptional suite of effortless services. With the introduction of the Aviator production preview, Lincoln advances the brand’s holistic approach to vehicle ownership by bringing those services into the vehicle.
Through Lincoln SYNC, drivers receive prompts, or cues, which are designed to deliver helpful information to them visually on the cluster display of the vehicle, recommending appropriate actions to help them overcome whatever situation they’re facing. Should they run low on fuel, for example, Aviator will notify them and seamlessly connect them with navigation to offer them the closest gas station options.
“Lincoln is developing services that make our clients’ lives effortless, and we consider very carefully how we connect those services,” says Joy Falotico, president, The Lincoln Motor Company. “We look at their lives, how they work and what they do, and then we look at what we can offer them from a Lincoln perspective to make everything more seamless and to save our clients what they value most – their time.”
The brand continues to advance and expand its other client services, which are available now:
Lincoln Subscription Service: Lincoln is launching a luxury subscription pilot service offering a range of 2017 pre-owned Lincoln vehicles in West Los Angeles. This expands the pilot offering 2015 Lincoln vehicles in both West Los Angeles and the San Francisco area. All Lincoln subscribers receive exclusive benefits.
With the service, offered through Canvas, clients have a vehicle 24/7 as if it were their own. A monthly payment covers their preferred mileage package, plus comprehensive insurance, warranty, maintenance and roadside assistance.
Lincoln subscribers for 2017 vehicles also will receive the benefits of Pickup & Delivery™, one of the brand’s most popular services, as part of their warranty package.
Lincoln Pickup & Delivery: Lincoln’s standard Pickup & Delivery service continues to grow. Available nationally, the service has completed more than 100,000 rides since its inception in 2016 and now plans to expand globally. Pickup & Delivery is designed to respect what Lincoln clients value most – their time.
The Lincoln Valet Service picks up a client’s vehicle for any service need, at any location, provides the client with a complimentary Lincoln loaner vehicle, and returns it in the same manner. Clients can book and track progress of service via the Lincoln Way™ app.
Lincoln is the only luxury automaker to provide standard Pickup & Delivery service as part of the vehicle warranty.
Lincoln Personal Driver: Lincoln Personal Driver™, a program first piloted in San Diego and Miami, will expand to Dallas and soon be integrated into the Lincoln Way app.
Personal Driver provides clients with a carefully screened driver when needed – allowing them to enjoy being a passenger from the safety and comfort of their own Lincoln vehicle. The driver can assist with other errands while clients attend to their engagements, which may range from personal or medical appointments to airport transportation.
Click-to-Purchase: The Click-to-Purchase online program allows potential clients to complete nearly every step of the buying or leasing process online.
Potential clients can search participating dealer inventories, calculate estimated trade-in values for their current vehicles using the Kelley Blue Book standard, apply for financing and create a payment plan. They’re shown a price for the vehicle with available incentives, as well as estimated taxes and fees based on their zip code.
They then print out a certificate with the pricing information, which also gets sent to the dealer. The pricing is honored for 48 hours. The client can make an appointment with the dealer to purchase or lease the vehicle. The program will be available throughout the U.S. by the end of the year.
Lincoln and CLEAR: Lincoln continues its collaboration with CLEAR to provide new Lincoln owners with a complimentary CLEAR membership, allowing them to speed through security checkpoints at participating airports and major arenas nationwide. New Lincoln owners receive a six-month complimentary membership for themselves and a partner. Lincoln Black Label clients receive yearlong memberships.
CLEAR delivers secure and easy travel to more than 30 airports and arenas nationwide. Members go to a dedicated CLEAR lane where they are greeted by a CLEAR team member. After a simple finger tap or blink of an eye, members are escorted straight to security screening, bypassing the usual long lines. According to CLEAR, members walk through security in minutes every time.