The Automobile Safety Foundation offers recommendations for the modernization of the financial industry and business telecommunications especially through telephone calls. The organization advocates for simple voice commands when drivers phone banks while driving. The organization suggests voice command recognition similar to Dragon Go featured in the video below.
Every day much of the world’s population make an astronomical volume of cell phone calls while driving. Many calls are business calls the most called businesses are to banks, financial and insurance companies.
NHTSA says driver distraction is recognized as one of the most common causes of traffic crashes,” and distracted driving is a deadly epidemic that has devastating consequences on our nation’s roadways.
Although holding the cell phone while driving is against the law in many places, distracted driving practices continue to be internationally prevalent, and a “deadly epidemic” that endangers all on the road.
ASF believes, Eyes on the Road/Hands on the Wheel, road concentration, is the key to safe driving (and driving training) as when in practice, driving distractions are negated.
ASF does not recommend the use of any telecommunication device while driving. ASF does espouse design and usage improvements of the same such telephonic devices, and their phone services that utilize the voice command and identification standard, eliminating the need for eye and hand operatives, in the event, that for any reason, calls are made while driving.
Maintaining road concentration, eyes on the road/hands on the wheel, is a challenging discipline aided by the reduction of driver distraction temptation. Modern telephone banking is all about voice commands and voice identification (voice biometric technology) that eliminates phone visual interface and prompt distractions requiring the use of hands and eyes.
Money Talk, the ASF protocol (formerly called: Express Calling, the modernization of telephone banking and business calling) is based on simple math: add road concentration skill and subtract driver distraction error. The first telephonic remedial should start with voice number dialing.
This leads to the next phase of telecom modernization: the all-important voice command that connects the caller to the operator, and or, desired department. Today there are also is a wide array of app calling options.
The Automobile Safety Foundation’s initial effort started with the idea of improving telecommunications by removing the iron gate greeting of automated prompt protocol, and its time wasting redundancy, that also can encourage texting ATM/SSN etc. numbers while driving!
ASF launched a modernization of telephone banking campaign in early 2012 achieving their first success when Chase simplified their automated prompt request allowing “00” to hail a representative. ASF conveyed this achievement to CitiBank that soon thereafter added voice command and updated their 800 call center system.
With this new telecom precedent in tow, ASF repeatedly contacted most of the largest international banks to consider this important communications advancement, and now there are an ever increasing number of banks implementing voice command service.
Wells Fargo, Citi Bank, Bank of America, Alliant Saving and Loan, and others main 800 banking now have voice command, systems that should be in use by all bank divisions, and the industry standard.
Money Talk the ASF modernization of business telecommunications is indeed underway, and the technology in place, yet despite current voice telecom precedent now in use, inexpensive, and ready for advancement, only some banks and businesses have even geared up basic voice command systems, while continuing to utilize obsolete and hazardous technology requiring the use of hands and eyes.