Every time, Apple issues an update for iPhones and iOS since 8.0 through 9.2.1, car owners with infotainment systems experience issues with their Bluetooth connections to in-car infotainment systems. The latest update to iOS 9.2.1 appears to wreak havoc on some new model GMC /Chevrolet Truck, Kias, Mercedes-Benz, Land Rover, Buick, Dodge, BMW and Honda cars.
The last round of Bluetooth iPhone problems were connection issues. This time around it is a Bluetooth problem with reconnecting to the radio when a call is completed. Some problems occur with Siri and SiriusXM radio.
A common problem is that after a phone call ends via Bluetooth the iPhone doesn’t allow the radio or music system to restart. The radio or music has to be manually reloaded. If the driver uses any app on the iPhone such as Facebook, the connection is completely lost and sometimes a random song starts playing. Another problem is the inability to play music from iPhones.
The changelog for iOS 9.2.1 sates that update contains security updates and bug fixes including a fix for an issue that could prevent the completion of app installation when using an MDM server. There is no mention of Bluetooth fixes.
There are interesting mysteries when we read between the lines in Apple forums where questions have been deleted from car owners with some Siri-ous iOS 9.2.1 problems. Here is a list of some the problems we have seen reported via our own readers and forums:
Every since downloading 9.2 iOS update on iPhone 5S, music playlists were lost. the Dodge Durango does not get along with the iPhone now. Music won’t play without touching the iPhone and when it is touched, it doesn’t do what it is supposed todo. The vehicle stereo system will not control the iPhone like it used to either.
With an iPhone 5 in a 2016 Chevy Equinox. Everytime the call ends it connects Bluetooth music instead of reverting back to what was originally playing.
Since the latest update to 9.2 an iPhone 6S will connect Via Bluetooth to a 2016 Kia Sorento, but the music will not play. The song shows up on the screen, but no sound comes out of the speaker. After removing the car as a device off of the iPhone and re-pairing to the Kia, it started working perfectly, but then it stopped working again. The owner has to keep deleting the device off my car and phone and re connecting.
A 2015 GMC since iOS 9 with an iPhone 6 connects fine and takes calls but won’t go back to the previous state of radio play after the call is ended. The driver has to manually switch back to the radio or it will begin to play music from the iPhone . It didn’t do that with iOS 8. It also flips out if I open Facebook and connects like it’s trying to play music through the radio! Again none of this happened before iOS 9.
A Chevy pickup will quit playing XM radio anytime someone calls, apple maps, google maps, or even when the driver pull ups Facebook in the car. The owner has to re-adjust volume, restart XM every time. He disabled Itunes because it kept playing random songs. He tried to adjust settings in phone and truck settings several times, but zero success. This is not only super annoying but dangerous because when hes reaches down ever time to readjust. He disabled CarPlay but that didn’t seem to help anything.
There is a similar issue with a 2015 Silverado LTZ with Chevrolet MyLink 8” Touchscreen, and iPhone 6 (iOS 9.2). The owner unpaired/reset my iPhone/paired again with no success.After receiving a call and hanging up, the stereo stays on a Bluetooth device screen with no audio output. App usage causes the same issue. Only manually changing back XM/FM etc. works, it doesn’t automatically return like it used to.
A driver has the exact same problem as d above with the GMC Acadia 2016, after calls it does not change back to radio and he has to manually change the source. Also if he opens apps like Facebook, photos or maps. The radio source to the Bluetooth audio even though there is no audio playing.
The same problems are reported wht a Chevy Equino and 2015 GMC Sierra when the driver gets in the car and starst it up it automatically switches to Bluetooth and starts playing random music from my phone. This only started happening after I updated to 9.2
A forum user wrote “I was fed up and called Mylink Infotainment. They confirmed this is a known issue and working with Apple to correct. Supposed to be part of iOS 9.2.1 but I’m skeptical.
“This may or may not be helpful. I am not experiencing the problem in my Mercedes-Benz 2015 GLA45 AMG since the update to 9.2. However, for the three months I did experience the issue. After calling Apple more than once, I finally was transferred to a “senior supervisory tech.” She had a direct line to Apple’s iOS software design team. I was emailed a detailed questionnaire, asking for the Mercedes info, radio model, software revision #, etc. It was quite lengthy and detailed and I had to call MBUSA to gather some of the info.I am wondering if Apple has done this for any of you with GM vehicles? If they have not, on your next call, you might want to reference this post.”
Until iOS 9.2. the iPhone worked perfectly with a MY13 Land Rover Discovery HSE but after 9.2, the iPhone will not link to the music system. Phone functions work but the ability to stream music via Bluetooth, or listen to audiobooks, is gone and the music system cannot recognize the iPhone.
The same issues were found with a new iPhone 6S Plus. Previously, a Droid that was several years old and it worked perfectly paired to the Intellilink system in 2015 Acadia. After the upgrade 9.2 when apps are opened or browsed – such as messaging or Facebook, it will cause the radio to start playing music from the iPhone when the driver was previously listening to FM or XM.
Bluetooth issues reported with 2015 GMC Sierra, after completing a call, ‘NO ARTIST’ shows up on the navigation screen. The driver has to manually turn my radio back on, which disengages navigation. Then, he has to have to restart the navigation screen. Also, if the truck connects to the wife’s phone, when she is on Facebook, it will try to play audio from her app. Android Phones have NO ISSUE.
Similar Bluetooth issues with 2015 Buick Regal with iPhone 6 after 9.2 update. After making or receiving phone call Buick Intellilink will not revert back to station/source. If he opens anything on the iPhone, it switches to iPhone source.
Bluetooth problems are reported with a 2015 Chevy Silverado. At the conclusion of a Bluetooth connection, the system does not return to the previous source. The update to 9.2.1 did not resolve the issue.
“The problem is undoubtedly on Apple’s end, as this occurs on my Jeep UConnect and Ford Sync systems as well. Both worked fine prior to the 9.X update, and my work Android phone still works with no issues. Ever since upgrading my iPhone 6 to 9.1 (and now 9.2.1), the phone will disconnect from the vehicle as soon as the “callee” picks up the phone on their end. I can always reconnect using the phone, but the point of hands-free is to eliminate this distraction.” Apple Forum member
Same issues with reported on a 2016 GMC Sierra and 2015 GMC Sierra. Similar problems with a 2015 GMC since iOS 9.The iPhone 6 connects fine and takes calls but won’t go back to the previous state of radio play after the call is ended. The driver has to manually switch back to the radio or it will begin to play music from my phone, didn’t do that with iOS 8. It also flips out if I open Facebook and connects like it’s trying to play music through the radio! Again none of this happened before iOS 9.
A forum member signed-up for the public beta program to try and see if this issue was resolved in iOS 9.3 and so far it has not been.
The same issue with a 2015 Silverado where it swaps the input on the radio when the phone is unlocked and opens any app that might have sound. The radio also starts playing my music stored on my phone at random times too. He had an iPhone 5s with iOS 9.2 that had the issue. He recently upgraded to an iPhone 6s+ with iOS 9.2 and it is having the same issue.
The one forum post that looks the most interesting is
“I don’t think it was a GM problem because it did work at one time not long ago. The only response I got from Apple was that they deleted my post because I told more than they want to say right now, BUT bottom line is it’ll be all better real soon.”
Other Bluetooth iOS 9.2.1+ Problems:
2014 Honda CR-V and my iPhone 6s Plus will connect via Bluetooth, but it is constantly dropping the call from the HandsFree Link and moving it to the phone itself. It then changes it back to HandsFree Link.
2011 Volkswagen Tiguan also has extreme problems with connectivity. I have to turn off Bluetooth and turn it back on for the car to recognize the phone. The dealer who researched the issue and found that only 2016 Volkswagens were compatible. This prompted a call to Apple Tech Support. 1 hour 51 minutes later, the adviser indicated that the phone technology superceeded the vehicle’s and no resolution was found. Volkswagen stated that they have no idea if there will be a software update.
Turning off Siri on 2015 Traverse kept the radio from changing on it’s own and it would go back to previous function after phone call, but the performance of voice command and recognition was diminished. When he turned Siri off and tested the functionality of the vehicle and the iOS 9.3 and it seemed as is all issues instantly disappeared. As soon as he turned Siiri back on they came back. So it seems that the issue is with Siri, The user thinks it’s turning everything off so that it can wait and listen the your next command via “Hey Siri”.
FIX Standard Nuke-it?
A owner of a BMW X3 who found Bluetooth was TERRIBLE with iPhone 6S after the most recent update. She followed the a “Nuke-it-fix” and its variations of the continue to work for some Bluetooth fixes. We received this variation on the “Nuke-it-fix,” which resets all the networked settings:
1. Delete iPhone device profile from car phone.
2. Delete Bluetooth link setting from iPhone for car phone.
3. Turn Bluetooth setting to “off”
3. Go to iPhone Settings> General> Reset > select “Reset all network settings.”
4. Put Wi-Fi password back into iPhone.
5. Do a two finger “hard reset” on iPhone.
6. Boot iPhone back up.
7. Turn Bluetooth back on.
8. R- pair iPhone to car
9. Test by make a call and allowing to just set “live” for 5-10 and check for connectivity drops.
Shut Off Handoff
These fixes come from our readers who have been very creative. One fix is the hands off the Handoff feature, just by turning off the HandOff feature some uses have been able to connect iPhones to their cars, again. The other new fix is to use the car as “Bluetooth Headset”
- Disable Handoff on iPhone- Launch the Settings app from your Home screen ▸Tap General. ▸Tap Handoff & Suggested Apps ▸Toggle Handoff to Off.
- Change Bluetooth Settings– Go to General ▸ Accessibility ▸Car Audio Routing ▸ Select “Bluetooth Headset” instead of the default Automatic.
One reader disabled the Handoff, changed the phone from Automatic to Bluetooth routing and did a network reset and the iPhone is now works with the car.
If you have updated to iOS 9.0-9.2.1 for iPhone 5/5S/5c 6-6+ 6S/6S+ and it fixed or fried your Bluetooth issues or music streaming with your in-car infotainment system, please let us know in the comments below, be sure to note your make, model and year of your vehicle. We also welcome any solutions you have found worked with your car.
We have comments from readers that there are still Bluetooth problems reported with BMW, Audi, Acura, MINI, GM(Chevy, GMC, Cadillac, Buick), Honda, Kia, Toyota, Volkswagen, Mercedes-Benz, Mazda, Lexus, Fiat, Hyundai, Chrysler, Acura, Mazda and more. The year and model of your car are very important.
Previously, after talking to many automakers we asked Why Bluetooth iOS 8-8.1 & iPhone 6-6+ issues persist in cars? It seemed like the 8.1 update helped with a few new model cars. Here is a summary of Bluetooth issues and fixes and checkout the most popular nuke-it fixes.
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